Alternative dispute resolution

Alternative resolution of consumer disputes

If a consumer dispute arises between TELAB, s.r.o. and a consumer from a purchase contract or a service contract and cannot be resolved by mutual agreement, the consumer may submit a proposal for alternative resolution of such a dispute.

The body for alternative resolution of consumer disputes is:

E-mail: adr@coi.gov.cz

Website: https://coi.gov.cz/informace-o-adr/